Tourist complaints office


The tourism office located at the following address not only gives out information and guidence to tourists but handles any complaints or problems that tourists might have during their stay in the city and forwards them onto the appropriate authorites.

Via Cavour, 1
50129 Firenze
Tel : 055 290832

The office is open from 10am until 13pm and 3pm till 6pm from Monday to Saturday. April until October every year.

Commenti (2) | March 2, 2010

2 Responses to “Tourist complaints office”

  1. Costa Blanca holidays Says:
    March 29th, 2012 at 08:23

    Everything is very open with a very clear description of the
    challenges. It was definitely informative. Your website
    is useful. Many thanks for sharing!

  2. Richard Tait Says:
    May 22nd, 2012 at 09:17

    Y.A.I.F. – Via Della Vigna Nuova, 9 – 50123 Florence (Italy) – Tel +39 055.21.91.60

    This agency took security and booking deposits of EUR950 and did not return them at the end of rental. They also placed me in an uninhabiable apartment apartment for EUR 1.500 per month and refused to refund any money when I moved to a smaller, cheaper but acceptable apartment.

    They have acted dishonestly, other tourists shoudl be protected from these people!!

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